Privacy Policy

Who We Are

This website is operated by Cheryl Tanner – Menopause Fitness Coach (“we”, “our”, or “us”).

We are committed to protecting your privacy and handling your personal information fairly, securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Privacy Policy, please contact us:

Email: hello@cheryltanner.co.uk

What Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information you provide to us

Name
Email address
Telephone number
Information submitted through contact, enquiry or booking forms
Health and lifestyle information you voluntarily provide during coaching enquiries or onboarding
Information relating to your coaching goals
Payment information (processed securely by our payment providers)

Information collected automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Website usage information
Cookies and similar technologies

How We Use Your Information

We use your information to:

Respond to your enquiries
Provide our coaching services
Manage bookings and appointments
Process payments
Send information you have requested
Send newsletters and marketing communications where you have consented
Improve our website and services
Analyse website performance
Meet our legal obligations

Our Legal Basis for Processing

We process your personal information using one or more of the following lawful bases:

Your consent
Performance of a contract
Legitimate interests
Compliance with legal obligations

Health Information

As part of our coaching services, you may choose to provide information about your health, menopause symptoms, fitness or lifestyle.

This information is treated as special category data and is only processed with your explicit consent or where otherwise permitted by law. We only collect information that is necessary to provide our coaching services.

Marketing Communications

If you choose to subscribe to our mailing list, we may send you:

Health and wellbeing advice
Fitness tips
Menopause education
News and updates
Events
Promotions and offers

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Payments

Payments made through our website are processed securely using trusted third-party payment providers, including:

Stripe
Wix Payments

We do not store or have access to your full debit or credit card details. Payment information is securely processed by our payment providers in accordance with their own privacy and security policies.

Third-Party Services

We use trusted third-party service providers to help operate our website and deliver our services. Depending on how you interact with us, your information may be processed by:

Wix (website hosting, forms, bookings and website services)
Wix Payments
Stripe
Google Analytics
Google Calendar
HubSpot
Mailjet
Meta (Facebook and Instagram)
WhatsApp

These providers only process your information where necessary to provide their services and are required to protect your personal information in accordance with applicable data protection laws.

Cookies

Our website uses cookies to:

Ensure the website functions correctly
Improve your browsing experience
Remember your preferences
Analyse website traffic and performance
Support marketing and advertising where applicable

You can manage or disable cookies through your browser settings. Some features of our website may not function correctly if cookies are disabled.

How Long We Keep Your Information

We only keep your personal information for as long as necessary to:

Deliver our services
Meet legal and regulatory requirements
Resolve disputes
Maintain appropriate business records

Health-related coaching records may be retained where appropriate for professional, insurance or legal purposes.

Sharing Your Information

We never sell your personal information.

We may share your information with trusted service providers where necessary to:

Process payments
Manage bookings
Deliver email communications
Host and maintain our website
Analyse website performance

We may also disclose information where required by law or to protect our legal rights.

Data Security

We take appropriate technical and organisational measures to protect your personal information, including:

Secure website hosting
SSL encryption
Password-protected systems
Restricted access to personal information
Secure third-party service providers

While we take reasonable precautions to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Request restriction of processing
Object to certain types of processing
Withdraw consent where processing is based on consent
Request a copy of your data in a portable format
Lodge a complaint with the Information Commissioner’s Office (ICO)

If you wish to exercise any of these rights, please contact us.

Children’s Privacy

Our coaching services are intended for adults aged 18 years and over.

We do not knowingly collect personal information from anyone under the age of 16.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

Any updates will be published on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Cheryl Tanner – Menopause Fitness Coach

Email: hello@cheryltanner.co.uk